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The Industry Leader in Alkaline Water Ionizer Technologies

Warranty and Return Policy

Warranties:

LIFE Ionizers has the best warranties in the industry!

If you have recently purchased a LIFE Ionizer™ and would like to register your warranty, click here .

Repair Policy

The LIFEtime Warranty covering parts does not apply to failure resulting from unauthorized modification; improper use; operation outside of specifications; abuse, negligence, accident, loss or damage in transit; improper installation; or unauthorized maintenance or repair. Items that are sent in for repair that have not been assigned an RMA number will not be accepted.

Maintenance

The warranty is valid when all regular maintenance routines are followed. The following routine maintenance procedures will help keep your Ionizer running at the optimal performance level:

Internal filters must be changed annually.

Citric acid cleaning filter must be used 3(three) times per year.

Following these easy steps ensures optimal performance and guarantees your Lifetime Warranty (on units that have them).

Warranty

The warranty is valid when all regular maintenance routines are followed. The following routine maintenance procedures will help keep your Ionizer running at the optimal performance level:

  • Internal filters must be changed annually.
  • Remember to use authorized Life Ionizer filters and replacement parts to keep your warranty valid

Following these easy steps ensures optimal performance and guarantees your warranty.

*Warranty Service

The warranty on Life Ionizers begins on the date of purchase as that is when we begin building and customizing your ionizer. The warranty covering parts and labor only for failures due to defects in materials and workmanship which occur during normal use. It does not apply to failure resulting from unauthorized modification; improper use; operation outside of specifications; abuse, negligence*, accident, loss or damage in transit; improper installation; unauthorized maintenance or repair, or damage attributable to acts of God. Warranties are non-transferable. Please call in to receive an RA number for warranty service as any shipment without an RA number will not be accepted.

Return Policy

We invite you to try out our new range of LIFE Ionizers™ and enjoy the benefits for 30 days. We are so sure that you will be satisfied with your ionizer that we offer a 30 day money-back guarantee. Our technicians custom make each unit to your specifications at the time of the order and install the proper electrolysis chamber and add options like UV Light Technology and the Energy Frequency Technology. They also perform a full water report and then custom design your filtration system for optimum water quality. Because of the fact that units are custom built, your sale is considered to be at the time the order is placed and we provide you with a generous return policy starting at this point in time. If at any time within the first 60 days of your purchase you wish to return your unit, we will give you a full refund, minus a 15% return fee and processing fee. The unit must be returned in an as-new condition and in its original packing. "As-new condition" means the ionizer is not scratched, damaged or broken in any way and is returned with all the hoses, connectors, parts, manuals and DVDs, etc. The original shipping charges will be deducted and return shipping charges prepaid by the purchaser.

  • No return can be accepted without our prior authorization. We will not accept unauthorized returns.
  • All wholesale purchases are final.
  • Units obtained through financing or lease plans are considered a final sale. Any unit purchased at less than retail or in quantity discount prices are considered wholesale.
We are the oldest and largest distributors of alkaline home, commercial and industrial water ionizers in North America with the finest quality service. We value our customers and are very grateful for referrals. We promote such a generous return policy with confidence based on 14 years of growth and happy testimonials.

A note to our international customers: Please be aware that you are responsible to pay for all international customs, government fees, levies and/or any other fees that are incurred.

Following these easy steps ensures optimal performance and guarantees your Lifetime Warranty (on units that have them).

All ionizers require periodic replacement of filters and use of citric acid cleaner for warranty purposes.